The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.
1. Switch on your mobile phone.
2. Locate the menu "Vectone Services" and click on "Select roaming mode". Please note that the appearance of this menu may differ from handset to handset (e.g. the menu "Vectone services" can be seen in the "SIM Toolkit", but some older handsets have "Vectone service" in the main menu).
3. Once you have selected “Roaming“, you have two further options: Automatic or Manual. We recommend you select Manual.
4. In “Select Location“ select “Overseas“ and exit the menu. You can now enjoy the Vectone roaming signal. The service will appear within 20-40 seconds. Once you have got the signal you can use the roaming services.
NOTE: If you want to use Vectone Mobile when you return to the Czech Republic (after you have used our roaming services abroad), you have to go through the above procedure and reselect “Czech Republic“ from the menu “Select Location“. You will receive a signal within 20-40 seconds.
Please refer to our Terms & Conditions for more information.