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Below is a list of frequently asked questions about our Welcome Pack. If your query isn’t listed, call Customer Service and we’ll be happy to help.

What is a Welcome Pack?

The Welcome Pack includes your Vectone Mobile SIM card and the information to help you get started. It includes also 3 unique codes for topping up via superCASH payments. Your Welcome Pack may or may not have pre-loaded credit, depending on your order.

What is a Welcome Pack tariff?

Welcome Pack tariffs are the rates which are charged on your pre-loaded SIM until your first top-up is credited to your Vectone Mobile SIM. Once your top-up is credited, the Standard Rates will apply on the entire remaining credit. To view the Welcome Pack tariff rates, Click Here

How much credit is preloaded on Welcome packs?

Your Welcome Pack pre-loaded credit varies, depending on the pre-loaded credit you ordered. The pre-loaded credit amount will be mentioned on your Welcome Pack.
If your Welcome Pack does not specify a credit amount, then it's most likely that it does not contain any pre-loaded credit.
To check the pre-loaded credit, put the new Vectone Mobile SIM into your mobile and dial *102#, followed by the dial button.

I received a new Vectone Mobile Welcome Pack. What tariff am I on?

You will be on our Welcome Pack tariff until you make your first top-up. If your Welcome Pack has no pre-loaded credit, don't worry. From the moment you top up, your tariff will automatically switch to our standard rates. However, if you have purchased a Welcome Pack with pre-loaded credit, we recommend you top up your SIM card right away to switch to the standard rates.

What will happen to my Welcome Pack credit when I top up?

You will not lose any pre-loaded or existing credit. Standard rates will apply to all your credit (unused credit and new top-up credit) once you have successfully topped up your Vectone Mobile SIM.